FAQ
Q. Where is your shop based?
Currently in Jakarta, Indonesia!
Q. Do you ship internationally?
Yes, I ship world wide!
Q. What are your supported payments?
I accept Paypal, Credit Card, and Bitcoin. If you would like to pay with Bitcoin or any other major Cryptocurrency you will have to email me.
Q. How long will my order take to ship?
Overseas Shipments normally take 2 - 3 weeks* depending on the country when shipped from Jakarta.
*some countries like Canada shipments can take 2 - 6 months ( for these countries it is recommended to use EMS, please email me for this shipping option ).
You can track your order with these websites:
Q. How long will it take to process my order?
I am handling all designs, production, and packaging. So please keep this in mind.
But your order will without a doubt be packed and shipped within a week
Terms & Conditions
1. Returns/Exchanges
All Sales are final.
Returns or Exchanges will only be allowed if:
- Your package arrived incorrect or incomplete
HAMCATZI can not accept returns/exchanges based on other instances ( customer negligence, lost or stolen items, damaged in transit) as these are beyond my control.
HAMCATZI can also not redirect shipments after they have been dispatched, so please be sure to include the correct address within a week of ordering.
In the event that the customer entered the address wrong and the item is returned to HAMCATZI. The customer will be charged an extra shipping fee.
2. Shipping and Handling
BigCartel does not have an additional option for shipping, so I have added tracking as a purchasable item.
Import duties, taxes, and charges are not included in the item price or shipping cost. These are the buyers responsibility.
Please check with your countries customs office what these charges will be before purchasing
I do not accept any responsibility for lost items orders due to post office mishandling or incorrect shipping addresses. As these again are out of my control.